Refund and Cancellation Policy

Last update: 2024-04-27

1. Introduction

This Refund and Cancellation Policy outlines the terms under which you may request refunds or cancel your Subscription to Zeronoon VPN (“we”, “us”, or “our”).

2. Refunds

2.1 Eligibility for Refunds

You are eligible for a refund under the following conditions:

Service Quality Issues: If our Service fails to meet the Service Level Agreement (SLA) for more than three (3) consecutive days due to our fault.
Duplicate Subscriptions: If you accidentally purchase two (2) identical Subscriptions and have not used one of them, you may request a refund within three (3) days of the purchase.
Technical Failures: If significant technical issues prevent you from using the Service as advertised.

2.2 Non-Refundable Situations

Refunds will not be provided in the following cases:

Violation of Terms: If you violate any of our Terms of Use, Privacy Policy, or other related policies.
Illegal Use: If the Service is used for illegal activities.
Incorrect Information: If you provide incorrect or incomplete information during registration.
Third-Party Limitations: Issues related to third-party Internet Service Providers (ISPs) affecting connection quality or speed.
Subscription Expiry: If the time limitations of your Subscription have expired.
Software Compatibility: Issues arising from using third-party or proprietary software to access the Service.

3. Cancellation

3.1 How to Cancel

You may cancel your Subscription at any time through your account dashboard.

3.2 Cancellation During Trial Period

Effect: If you cancel during the trial period, your Subscription will not be charged, and you will not be billed for the subsequent period.
Notice: Ensure cancellation is completed before the trial period ends to avoid charges.

3.3 Cancellation During Subscription Period

Effect: Your Subscription will remain active until the end of the current billing cycle. No further charges will be made.
Notice: Cancellation does not provide a refund for the remaining period.

4. Notice

Usage Post-Cancellation: Upon cancellation, you may continue to use the Service until the end of your current Subscription period.
No Immediate Termination: Cancellation does not terminate your Subscription immediately; access is maintained until the end of the billing cycle.

5. How to Request a Refund

To request a refund, please contact our support team:

Email: Support@zeronoon.com or Support@zeronoonvpn.com
Information Required: Provide your Account details, reason for the refund request, and any relevant transaction information.

6. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last update” date. Please review this policy periodically to stay informed.